The Keepsake Lens Policies

These policies exist to protect your time and mine, and may only be altered at the discretion of the photographer.

Booking Process & Payments

A non-refundable deposit is due at time of booking to reserve your session date and time. This deposit will be credited toward your total session cost but is non-refundable if you cancel or reschedule outside the guidelines below.

The full balance is due one week prior to your session. Payments may be made via credit card, PayPal, or Venmo.

Payment Plans

Payment plans are available after your deposit has been received. If you need a custom plan, reach out. I’m happy to work with you!

Note: No galleries or final images will be delivered until payment is complete.

Rescheduling & Cancellations

Life happens! If you need to reschedule, please notify me at least 24 hours in advance via email or message. You’ll have 30 days from your original session to choose a new date.

If a session is cancelled entirely, the deposit will not be refunded or credited.

If you cancel with less than 24 hours’ notice, a new deposit will be required to rebook.

Travel Fees

Sessions beyond 25 miles of Lancaster, PA may incur additional travel charges. Let’s chat in advance if your location is further out.

Weather Policy

Outdoor sessions may be rescheduled in case of rain, wind, extreme temperatures, or poor lighting conditions. I’ll always aim for safety, comfort, and the best possible photos.

Late Arrivals

Please plan to arrive on time. I offer a 5-minute grace period, after which the session will proceed as scheduled and end at the originally agreed-upon time. I’ll always do my best to make the most of the time we have together.

Hours & Availability

I’m currently a mama-led business, which means sessions are offered seasonally and flexibly.

You’re welcome to message me any time! I’ll respond as soon as I can between naptime, golden hour, and coffee refills. ☕👶📷

Availability outside these hours may be offered for special events and returning clients.

Thank you for trusting me with your memories.

– Rachael | The Keepsake Lens